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When you sign up, put money in, or take money out of your account, your trust is important. This document explains how we protect customer information, keep things open, and follow all the laws in Canada.
When people sign up and pay, they give information like their names, addresses, phone numbers, and payment information. We only use this information to verify accounts, support responsible play, process transactions, and stay in line with the rules set by Canada oversight authorities.
All records are stored on secure servers and encrypted using international protocols. This lowers the risk of unauthorised access. Regular audits make sure that our methods meet the standards for online gaming and the financial sector in Canada.
We keep an eye on deposits and withdrawals in $ to make sure they aren't being used for fraud. Only authorised staff who deal with payments or regulatory issues can see transaction information. As required by Canada law, any suspicious activity is reported.
We may share customer specifics with third-party vendors who manage payments, technical support, or identity validation. Every partner must comply with rigorous confidentiality rules applicable in Canada and commit to safeguarding personal details.
Individuals under the legal age in Canada cannot create accounts or engage in real-money play. We take extra steps to make sure that kids can't get in and that illegal activities don't happen.
People who have accounts can ask for access to, changes to, or the deletion of their personal records in accordance with data protection laws in Canada. If you have privacy concerns, please ask our support team for personalised help. You should always feel safe making deposits, playing games, and taking money out of $. In Canada, it is important to read this policy often to stay up to date on your rights and our duties.
| Place to Collect | Type of Data | Purpose |
|---|---|---|
| Setting up an account | Name, birth date, address, email, and phone number | Setting up an account, verifying your identity, and following the law |
| Paying | Method of payment, history of transactions, and balance in $ | Handling deposits, withdrawals, and fraud checks |
| How to Play/Use | Session data, device ID, and IP address | Safety, personalised service, and fixing technical problems |
| Customer Support | Support tickets, chat logs, correspondence | Resolving issues, service improvements |
Information collected is strictly used for account management, verifying eligibility to access features, safeguarding financial operations (e.g., secure withdrawals or deposits in $), and enforcing responsible participation according to Canada standards. Data can also help make platform offerings more personalised and make communication easier. For example, promotional content is tailored to user preferences, while transactional alerts are sent for every significant account event, such as changes in $ balance. Records are retained as mandated by law, only as long as necessary, and are never disclosed without consent except to comply with regulatory obligations. Robust encryption and access controls are in place to prevent unauthorized use or data leakage. To review, amend, or request deletion of stored information, account holders should contact customer support using the official communication channels provided.
Ensuring the confidentiality and integrity of user data, this platform employs advanced cryptographic protocols throughout all stages of the transaction process. TLS 1.2 or higher protects all personal and financial information sent by account holders. This makes sure that there is a secure connection between user devices and platform servers.
To add to these safety measures, players are encouraged to check their own network security, use strong passwords, and turn on two-factor authentication for their accounts.
People with accounts in Canada can control how their personal information is used and who can see it.
People can use the account dashboard's request form to ask for confirmation that their records are there and to get a copy of the information that is stored.
In the user profile section, you can change and update your registration information, like your payment preferences, contact information, or identification numbers. Please let customer service know about any mistakes so that records stay correct.
Players may choose to restrict the processing of certain categories of information, such as marketing preferences or third-party data sharing agreements. The communications preferences area has both opt-in and opt-out options. If you want to withdraw your consent or object to processing, follow the instructions in each message or change your profile settings directly.
You can ask for data to be erased if the legal reason for keeping it no longer applies. This right is limited by the record-keeping duties that regulatory authorities, transaction records for deposits to $, and anti-fraud duties must follow. Data will be safely deleted or made anonymous once the retention periods are over.
Use the "Data Export" tool that is available after you log in to get a portable copy of your personal and transactional information, like your payment history, deposit records in $, or verification documents. If the user needs to move to another platform, transfers are done in a format that machines can read.
If you have any questions or want to use any of these controls, please contact the assigned data officer through the secure messaging system in your account or through the official support channels listed in the "Contact Us" section.
To keep things open and honest and follow the rules, some types of user data may be shared with third parties. This process is strictly limited to situations where it is required by law, compliance checks, payment processing, fraud prevention, or analytics services aimed at enhancing user experience.
Some kinds of information that may be shared with outside partners are:
Only authorised employees of contracted companies can see this information, and only within the limits set by their service agreement.
Direct marketing data is not shared without explicit user consent; partners receive only what is essential and never have unrestricted access to personal information.
For Canadian users, all data disclosures are aligned with Canada regulations, including those related to anti-money laundering, responsible gaming initiatives, and payment systems.
Players can always inquire about affiliated partners or request a review of shared data through their account dashboard.
To minimize exposure, review linked accounts, adjust sharing options via settings, and contact support for assistance in restricting non-essential data transfer.
Should a suspected or confirmed data breach occur, users are encouraged to report incidents through the designated contact form within their account dashboard or via the official email channel. The security team keeps an eye on these inputs all the time so they can look into them quickly.
The company starts a multi-phase review process within 24 hours of getting the notification. The steps include checking the extent of the data breach, isolating the affected systems, and stopping unauthorised people from getting to sensitive information like transaction records or the balance in $.
If their data has been affected, affected account holders are told directly and securely. The notification includes a summary of the breach, the type of information that was exposed, and clear instructions on what to do to protect yourself further, like resetting your authentication details or keeping an eye on payment activities involving $.
Technical teams enact containment strategies, patch vulnerabilities, and, where required by Canada regulations, coordinate with local authorities. Continuous enhancements to perimeter security and system architecture are implemented post-breach to minimize recurrence risk.
For assistance with breach-related issues, customers can access dedicated support lines available 24/7 or consult regional regulators as mandated by Canada law. Best practices for maintaining account security are provided on the support portal.
Bonus
for first deposit
1000CAD + 250 FS
